Last updated: 17 September 2026

Where we ship

We currently accept delivery addresses in the United States only. Prices and checkout totals are shown in US dollars. We do not ship to PO boxes, APO/FPO addresses, or outside the United States.

Shipping charges

Standard shipping is free on all orders. There is no minimum order value. Any applicable sales tax is shown at checkout before payment.

Dispatch and delivery estimates

Orders are normally dispatched within 1-2 business days. Carrier transit is typically 3-7 business days after dispatch, depending on the item and your address. Larger items may take longer.

Handling time and carrier transit time are separate. Any delivery estimate is an estimate, not a guaranteed arrival date. We do not currently offer guaranteed delivery dates.

Where your order ships from

Orders are shipped from our fulfillment partner's warehouses in the United States. An order containing several items may be dispatched from more than one location and arrive in separate parcels on different days. This is normal and does not mean part of your order is missing.

Tracking

Tracking details are emailed when available after dispatch. Tracking can take up to 48 hours to begin updating after you receive it.

Delays

If we cannot ship within our stated timeframe, or within 30 days where no timeframe was stated, we will contact you and offer the choice of agreeing to a revised shipping date or cancelling the unshipped items for a prompt refund.

Addresses and delivery problems

Please check your delivery address carefully before paying. Tell us about a correction or cancellation as soon as possible; changes may no longer be possible once an order has been passed to the warehouse. We are not able to refund orders lost because of an incorrect address supplied at checkout, though we will always try to help recover the parcel.

Large items may be left in a safe place or require someone present, at the carrier's discretion. If tracking stops updating, a parcel is marked delivered but missing, or something arrives damaged, contact oakandvault@cartkit.co with your order number. Report visible transit damage within 14 days of delivery and keep the packaging.

Receiving furniture

Inspect the packaging before the carrier leaves where possible, and photograph any damage to the box before opening. Most pieces require assembly; assembly instructions and fixings are supplied with the product.